$ bh run ./roles/support

Support agent▌

An always-on agent that answers from your knowledge base and resolves the routine — escalation only for real judgement.

supportticketshelpdeskdeflection
role.txt

the role today

Repetitive tickets eat support hours. Customers wait for first responses while the team re-types the same answers and re-explains the same steps.

agent.sh

how an agent fills it

A support agent triages inbound, drafts accurate responses from your knowledge base and resolves routine requests end to end — humans step in only for the edge cases that need them.

$ ls ./outcomes --long

What the agent delivers

outcomes.log
-> instant first response, 24/7
-> routine tickets deflected and resolved
-> answers sourced from your KB
-> escalation reserved for judgement
$ # ready to put this role on autopilot?▌
$ ls ../ --long

Related roles

sdr.md

SDR agent

drwxr-x— ./roles/sdr

An always-on SDR that researches, personalises and books meetings — so your reps only talk to buyers who are ready.

  • prospects researched before first touch
  • outreach personalised at scale
read the case
recruiter.md

Recruiter agent

drwxr-x— ./roles/recruiter

An agent that sources, screens and schedules — so your recruiters spend their time on conversations, not admin.

  • candidates sourced and shortlisted by fit
  • resumes screened and ranked automatically
read the case
accountant.md

Accountant agent

drwxr-x— ./roles/accountant

An agent that codes, reconciles and closes the books — so accountants sell advice, not data entry.

  • invoices and statements read automatically
  • ledgers reconciled, not re-keyed
read the case
$ grep -R "related" . --no-filename

Related reading

related.log

$ book --type discovery --duration 30m --cost $0

Thirty minutes.
Zero dollars. Real answers.

Bring the problem, the half-built prototype, or just the hunch that agents could change how you work. We’ll tell you straight what’s worth building — and what isn’t.

Book a free 30-min discovery call->

# no deck, no pressure, no obligation. exit code 0 either way.